S h a r d z by L e e
Frenquently Asked Questions
HOW DO I MAKE A PURCHASE?
Please contact me at 417-693-2120 or info@shardzlee.com to make a purchase. I will try to respond within 24 hours.
DO YOU ACCEPT RETURNS AND EXCHANGES?
All jewelry can be returned within 30 days of purchase, if unworn and undamaged. It must be in its original package and shipping is at the expense of the buyer.
WHAT IF MY JEWELRY BREAKS OR IS DAMAGED?
Glass is breakable. That being said I've had my own creations fall and not break. However, care must be exercised when putting on and removing glass jewelry . I advise my customers to avoid doing so over hard flooring. i.e. concrete and ceramic tile. Should a piece break due to a faulty clasp or jump ring within 30 days of purchase, I will do my best to replace it and no cost to you or refund your money. Keep in mind glass is unique and an exact replica may not be possible. Please contact me should this happen.
CAN I ORDER A PENDANT AND HAVE IT PUT ON A DIFFERENT CHAIN OR CHANGE THE LENGTH OF A NECKLACE?
Absolutely. Shipping is at your expense and additional cost may apply if changing to metal. Please contact me and I will advise.
HOW DO I CLEAN MY JEWELRY?
Mild soap and water is the best way to clean the glass. For the metal parts, I use an old toothbrush to scrub away dirt, sunscreen, and makeup. If an area is hard to reach with a soft brush I sometimes use a soft Q-tip. To remove tarnish from silver or other fine metals, I use a jewelry polishing cloth to bring back luster. Avoid harsh chemicals and scrubbing on air-brushed surfaces.
DO YOU DO CUSTOM WORK?
I would love to entertain any idea in the realm of my current body of work. Please be aware though I will not copy another artist's design.
DO YOU DO ENTERTAIN VARIATIONS OF YOUR WORK?
I do and would love to dicuss variations of my designs. There are some limitations. Due to the fact some pieces are cast aways, I may not find another similar piece for a while. In addition, some pieces are broken with a sledge hammer and there is no way I can obtain that break again. But if it's a clean cut like a square, triangle, etc. and it's from clear, green, or blue glass there's a good chance I can make it. Amber glass is a little more rare but is possible. Red glass is the most rare and would be next to impossible. But please contact me because you never know. Also, the range of time to duplicate something in another type of glass may take anywhere from 2 to 5 weeks, depending on inventory and tumbling time. For other types of materials, i.e. plastic and aluminum please contact me as inventories vary. If not in stock, there is often there a way to obtain a particular plastic or aluminum, i.e. coke can.
HOW DO I CONTACT YOU?
You can contact me at 417-693-2120 or at info@shardzlee.com. I will do my best to respond within 24 hours.